Last Updated: November 2025
This privacy policy explains how Nomadia collects, use, disclose and protects your personal data in course of providing our travel, tourism and visa services. We committed to protecting your privacy and handling your data transparency.
- The data we collect and why
Due to the nature of our services (travel, bookings and visa), we collect necessary categories of personal data:
| Data category | Example of data collected | Purpose of collection |
| Identity & passport details | Full Name, Date of Birth, Gender, Nationality, Passport Number, Visa Copy. | Essential for contract: to complete bookings (flights, hotels, tours) and submit legal visa applications to government authorities. |
| Contact data | Email Address, Phone Number, Home Address | Communication: To send booking confirmations, urgent itinerary updates, and visa application status. |
| Financial data | Credit/Debit Card details, Billing Address. | Payment Processing: to process payment for services. Note: Full payment card details are processed securely and not stored by Nomadia. |
| Travel details | Flight Dates, Hotel Preferences, Travel Insurance Details, Medical Needs | Service Delivery: To tailor your travel experience and accommodate special requests or needs. |
2. Legal Basis for Processing
​We use your data only when we have a lawful basis to do so, primarily:
- Contractual Necessity: Processing data required to fulfill the service contract you have with us (e.g., booking your flight, applying for your visa).
- ​Legal Obligation: Compliance with mandatory legal or regulatory obligations (e.g., sharing passport details with immigration or counter-terrorism authorities).
- ​Consent: Where you have given explicit consent (e.g., signing up for marketing newsletters).
- ​Legitimate Interests: Where it is necessary for our legitimate interests (e.g., improving our services or preventing fraud), and your interests do not override those.
How We Share Your Personal Data
- ​We do not sell your personal data. We share it only with necessary third parties to fulfill your travel arrangements:
- ​Airlines, Hotels, and Operators: To confirm and secure your travel and accommodation bookings globally.
- ​Government Authorities: Relevant UAE and foreign immigration or security departments to process visa applications and ensure entry/exit compliance.
- ​Payment Processors: Secure third-party banking and payment services to authorize and manage transactions.
4. International Data Transfers
As a travel company, transferring data outside the UAE is necessary (e.g., booking a service in another country). We ensure all cross-border transfers comply with the UAE PDPL, using legal mechanisms to safeguard your data in its new jurisdiction
5. Data Security and Retention
- ​Security: We maintain robust technical and organizational security measures to protect your Personal Data from unauthorized access, loss, misuse, or alteration.
- ​Retention: We only keep your Personal Data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements (typically five to seven years after your last interaction, as per standard regulatory practices).
6. Your Legal Rights (Data Subject Rights)
​Under the UAE PDPL, you have rights regarding your personal data, including the right to:
- ​Access: Request a copy of the data we hold about you.
- ​Correction: Ask us to correct incomplete or inaccurate data.
- ​Erasure (Right to be forgotten): Request deletion of your data when there is no legitimate reason for us to keep processing it.
- ​Withdraw Consent: Withdraw your consent to processing at any time, where we are relying on consent (e.g., for marketing).
Contact Information
​If you have questions about this privacy policy or wish to exercise any of your rights, please contact our Data Protection Team:
​Name: [Insert Contact Person/Department Name, e.g., Nomadia Legal & Compliance]
​Email Address: [Insert Dedicated Privacy Email, e.g., privacy@nomadia.ae]
​Postal Address: [Insert Company UAE Postal Address]